2009-05-30 21:11:36 by admin in General (2 comments) permalink
Although experiences will vary, my experience with Site5 ended negatively.
As you all know, Cpanel can give you a full backup, if done properly means you can transition to another Cpanel site without a hitch.
After noticing that the re-branded Cpanel of Site5 did NOT have a Full Backup (at least ours did not, although I hear someone else still has it) we ended up doing the “Home Backup” which various techs (I asked more than one and saved the conversation just in case) have said it was the same as a Full backup, it was just re-branded on their Cpanel.
Turns out it wasn’t and we ended up overshooting our transition away from their host. The end result was a few days of website downtime when registration and other important time-critical programs were running.
To make it up their techs gave us an actual Full backup from their backup servers since the subscription ended. One would think the transition went smoothly from there no? Not at all, the problem was that their backup was incomplete and missing databases, files, subdomains, redirection settings, and various email.
Thankfully I made a home backup earlier and was able to restore older parts of the site, but most redirections, databases, and so forth ended up missing from Site5’s “Full Backup” had to be restored manually. It is unknown to this day what else is missing.
I feel for their new management, they’ve got to fix a lot of things. Problem is after multiple assurances from their CEO, and seeing that still the old complaints persist, is not very encouraging. Site5 claims they did a shakeup and replaced a few people but evidently it is not enough.
As of today, I still cannot recommend Site5. Remember people, just because a site is pretty, and has cheap prices, does not mean it is any good.
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